Frequently Asked Questions
Everything you need to know about your gear and your journey.
How do I find the right running shoe for my gait?
We recommend checking our online Size & Fit Guide, which explains how to identify overpronation or neutral strides. For a personalized recommendation, you can visit one of our stores for a professional gait analysis.
What is your return policy for worn athletic gear?
We offer a 30-day 'Run Confident' guarantee. If your shoes or apparel don't perform to your expectations after a few runs, you can return them for a full refund or exchange, no questions asked.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for an upcoming race weekend.
Do you offer international shipping?
Yes, Up & Running ships to over 50 countries worldwide. International delivery times vary by location but generally range from 7 to 14 business days.
Are your products covered by a warranty?
All products sold are covered by the original manufacturer's warranty against defects. If you experience a premature failure of your equipment, please contact our support team to initiate a claim.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.